View source for Bugs/AskUser

This page lists what information a bug triager should collect from users to accomplish the Triage (see [[Bugs/Workflow]]).  Until the whole information is reported by user or by other users with similar problems, the bug triage is not completed.

=== All Bugs ===

Architecture:

  uname -a

Package information:

  rpm -qa | grep package_name

=== GUI issues ===

Ask user to attach screenshots.

=== Hardware Issues ===

If the issue is with incorrect hardware, ask for:

  lspcidrake

=== Installation Issues ===

If the issues is related to problems during the installation or inability to install, ask for:

# equipment name
# installation medium information (where it was downloaded from, what medium was used, and how it was created)

=== Localization Issues ===

Ask user to attach screenshots, and to list the locale they use.

=== Networking Issues ===

If it's the networking issue, and is not related to hardware failures, ask for the output of:

  ifconfig -a

=== Package Installation Issues ===

If the issue is related to package (de) installation and/or system upgrade, ask for output of:

  urpmq --list-media active

[[Category:ROSA Policy Drafts]]